A premium experience includes the way a purchase is unwound. This policy separates cancellation from refunds, defines a generous first-purchase window, and gives you one direct route to a human review.
A 14-day promise for your first direct web subscription.
No personal explanation is required to make that request.
Verified duplicate, incorrect, and post-cancellation charges are corrected.
Digital access is delivered instantly — there is no physical shipment.
Our 14-day first-purchase promise
When paid service launches, your first direct AstroPloton web subscription will be eligible for a full refund if you ask within 14 calendar days after the initial charge. You may explore the chart and interpretations during that period; simply deciding the membership is not right for you is enough.
The promise applies once per person and payment household. It does not cover fraud, repeated sign-ups intended to obtain ongoing free access, resale, material violation of our Terms of Use, or a purchase already refunded through another channel.
Purchases covered by this policy
This policy applies to eligible subscriptions and digital purchases for which AstroPloton is identified as the seller or merchant on the receipt. A request is measured from the time the applicable charge was completed, not the time you first browsed the site or joined a waitlist.
Checkout links to the version of this policy in effect at the time of purchase and discloses any product-specific refund term before you confirm the order.
Charges we will always investigate and correct
The 14-day window does not limit our responsibility for a verified billing mistake. Contact us promptly if any of the following occurs:
- The same AstroPloton purchase was charged more than once.
- The amount or currency charged differs from the checkout you confirmed.
- You paid for a feature that was not delivered because of a verified AstroPloton technical fault and we cannot provide it within a reasonable time.
- A charge was made after a cancellation that AstroPloton had confirmed would stop that renewal.
- The purchase was unauthorized, subject to reasonable account and payment-provider verification.
Renewal charges
Subscriptions renew until canceled. A renewal is not normally covered by the first-purchase promise, but we will provide a courtesy review when you contact us within 72 hours of a renewal and there has been no material use of paid features during the renewed period.
A courtesy review is not a guaranteed refund and does not replace a consumer right provided by law. If AstroPloton failed to apply a confirmed cancellation or charged a different renewal price without the notice required by our Billing Terms, we will correct the error regardless of this courtesy standard.
One-time reports and digital items
A one-time digital purchase is refundable before delivery or where it is defective, materially different from its description, or otherwise refundable by law. Once a personalized report or similar digital item has been fully generated or delivered with your express request for immediate performance, a change-of-mind refund may not be available unless the offer expressly includes one.
Any separate guarantee for a workshop, professional service, credit pack, or limited offer will be displayed before purchase and becomes part of this policy for that order.
Shipping & Delivery Policy — Digital Products
AstroPloton is a digital service. There is no physical shipment of any kind. Access to paid plan features, reports, or downloads is granted automatically and instantly upon successful payment confirmation, as indicated at checkout.
If you do not receive access or a confirmation email within 30 minutes of a successful payment, please check your spam or junk folder, then contact [email protected] with your payment reference for immediate assistance.
What is not ordinarily refundable
Unless applicable law or a specific offer requires otherwise, we do not ordinarily refund the following:
- Subscription periods before the period you are disputing, or requests made after the stated promise window.
- A partially used billing period after ordinary cancellation; paid access normally continues until that period ends.
- Bank, card, foreign-exchange, tax-authority, internet, or other third-party fees that AstroPloton did not charge or receive.
- Purchases obtained through fraud, payment abuse, prohibited account sharing, or a material breach of the Terms of Use.
- A fully delivered personalized digital item where a statutory or expressly offered refund right does not apply.
- Purchases for which another seller controls the transaction, except to the extent that seller authorizes AstroPloton to resolve it.
How to request a refund
Email [email protected] from the address used for the purchase. Include the purchase email, receipt or order reference, charge date, amount, and currency. If the charge appears incorrect or unauthorized, briefly identify the issue so we can investigate it.
Never send a complete payment-card number, account password, government identification, or private chart conversation by ordinary email. If verification is needed, we will request only the information reasonably necessary through an appropriate channel.
Review and return timing
We aim to acknowledge a complete request and decide ordinary eligibility within five business days. Complex unauthorized-payment or processor investigations may take longer, and we will let you know if additional time or information is reasonably required.
Approved refunds are returned to the original payment method unless law or the payment provider requires another method. After we issue the refund, banks and payment providers often take five to ten business days to display it. We cannot control their posting time, but we can provide a refund confirmation or reference.
A refund request is not cancellation
Requesting a refund does not by itself stop future subscription renewals. Use the account billing controls or contact [email protected] to cancel. When we approve a full refund of an initial subscription, we will ask whether you also want the subscription canceled if that has not already happened.
Canceling normally preserves access through the paid period and does not automatically refund it. Our Billing Terms explain renewal and cancellation in more detail.
App stores and third-party sellers
A purchase billed by an app store, marketplace, mobile carrier, or other seller is subject to that seller’s refund process. Submit the request to the seller shown on the receipt. We may provide transaction details or technical confirmation that helps the seller assess it, but we cannot promise to override its decision.
Mandatory consumer rights
This policy is an additional commercial promise and does not reduce refund, cancellation, cooling-off, repair, replacement, or charge-dispute rights that cannot be waived under the law that applies to you. If local law gives you a longer period or a remedy not described here, that law controls.
Some regions have special rules for immediately supplied digital content and subscription renewals. Checkout will present any required consent, acknowledgment, or cancellation notice for the locations we support before paid service begins.
Program integrity and changes
We may refuse a voluntary promise claim where there is clear evidence of fraud, manipulation, repeated guarantee abuse, or a material Terms violation. We will not use this exception merely because a customer explored the product or asked for a refund without giving a detailed reason.
We may update this policy for future purchases. The version presented when you placed the order continues to govern that order unless a later version is more favorable or law requires otherwise. Material changes will be reflected in the effective date.
Contact
Send refund requests to [email protected]. For cancellation, receipts, payment-method, or other billing questions, contact [email protected]. General legal questions may be sent to [email protected].